Concepedia

Yang-Fei Tai

YT

7

Publications

266

Citations

7

H-Index

2016

Active since

Affiliations

Chia Nan University of Pharmacy and Science(Current)

Ming Chuan University

Yang-Fei Tai is an author at Chia Nan University of Pharmacy and Science specializing in business, customer satisfaction, and marketing.

Top concepts

BusinessMarketingCustomer SatisfactionManagementCustomer ServiceHospitality MarketingHospitality ManagementUser ExperienceHospitality IndustryTourism

Publications per year

2016–2022

7

Publications

7

Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry

Yang-Fei Tai, Yi‐Chieh Wang, Ching-Ching Luo · Service Business · 2021 · 71 citations · Full text

Customer Satisfaction, Human-related Service Innovation, Service Innovation +8

Systematic review of the elements and service standards of delightful service

Jen Chun Wang, Yi‐Chieh Wang, Yang-Fei Tai · International Journal of Contemporary Hospitality Management · 2016 · 53 citations

Customer Satisfaction, Services Management, Hospitality +25

Implementation of delightful services: From the perspective of frontline service employees

Yi‐Chieh Wang, Ching-Ching Luo, Yang-Fei Tai · Journal of Hospitality and Tourism Management · 2016 · 51 citations

Customer Satisfaction, Frontline Service Employees, Organizational Communication +12

Research on customer switching behavior in the service industry

Yi-Fei Chuang, Yang-Fei Tai · Management Research Review · 2016 · 38 citations

Customer Satisfaction, Literature Database, Findings Satisfaction +15

Effective training methods for fostering exceptional service employees

Ching-Ching Luo, Yi‐Chieh Wang, Yang-Fei Tai · Journal of Hospitality and Tourism Insights · 2019 · 19 citations

Training System, Customer Satisfaction, Effective Training Methods +24

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