Concepedia

Richard W. Hansen

RW

Statistics

Publications

11

Citations

517

H-Index

10

Active since

1973

Affiliations

Southern Methodist University(Current)

United States Department of Agriculture

Montana State University

American Airlines (United States)

Richard W. Hansen is an author at Southern Methodist University specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementCustomer SatisfactionMarketingBusiness StrategyConsumer ResearchStrategic ManagementInteractive MarketingEducationEngineering

Publications per year

1973–2005

11

Publications

11

BUSINESS STRATEGY AND THE MANAGEMENT OF PLATEAUED EMPLOYEES.

John W. Slocum, William L. Cron, Richard W. Hansen et al. · Academy of Management Journal · 1985 · 169 citations

Performance Management, Customer Satisfaction, Job Satisfaction +15

CONSUMER COMPLAINT HANDLING AS A STRATEGIC MARKETING TOOL

Mary C. Gilly, Richard W. Hansen · Journal of Consumer Marketing · 1985 · 99 citations

Customer Satisfaction, Consumer Research, Brand Strategy +19

Joint Home Purchasing Decisions by Husbands and Wives

Gary M. Munsinger, Jean E. Weber, Richard W. Hansen · Journal of Consumer Research · 1975 · 91 citations

Housing, Family Medicine, Housing Decision +12

Distribution of Biological Control Agents of Leafy Spurge (Euphorbia esulaL.) in the United States: 1988–1996

Richard W. Hansen, Robert D. Richard, P. E. Parker et al. · Biological Control · 1997 · 52 citations

Biology, Leafy Spurge, Biological Control Agents +12

The Sales Force Management Audit

Alan J. Dubinsky, Richard W. Hansen · California Management Review · 1981 · 22 citations

Continuous Auditing, Accounting Practice, Auditing +16

1–5 of 11