Bennett Cherry

Distinguishing between service relationships and encounters.

Barbara A. Gutek, Anita D. Bhappu, Matthew Liao‐Troth et al. · Journal of Applied Psychology · 1999 · 333 citations

Service Provider, Customer Satisfaction, Services Management +20

Features of Service Relationships and Encounters

Barbara A. Gutek, Bennett Cherry, Anita D. Bhappu et al. · Work and Occupations · 2000 · 120 citations

Customer Experience, Customer Satisfaction, Services Management +18

Achieving service success through relationships and enhanced encounters

Barbara A. Gutek, Markus Groth, Bennett Cherry · Academy of Management Perspectives · 2002 · 107 citations

Service Provider, Customer Satisfaction, Services Management +20

Reflections on collaboration: learning outcomes and information literacy assessment in the business curriculum

Ann M. Fiegen, Bennett Cherry, Kathleen Watson · Reference Services Review · 2002 · 85 citations

Information Literacy Competencies, Information Education, Education +21

Grade expectations: the effects of expectations on fairness and satisfaction perceptions

Bennett Cherry, Lisa D. Ordóñez, Stephen W. Gilliland · Journal of Behavioral Decision Making · 2003 · 63 citations

Satisfaction Perceptions, Behavioral Decision Making, Behavioral Outcome +19