Anita D. Bhappu - Concepedia

Author

Anita D. Bhappu

Southern Methodist University ORCID

Also Known As

A.D. Bhappu, ANITA D. BHAPPU, Anita Bhappu, Anita D Bhappu, Anita D. Bhappu

Publications

1.3K

Citations

H-Index

Concepts

All Affiliations

Southern Methodist University University of California, Merced University of Arizona

About

Anita D. Bhappu is an author at Southern Methodist University specializing in business, management, and communication.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	8	8	797
2	Management	8	8	977
3	Arts	3	3	202
4	Language Studies	2	2	171
5	Education	1	1	75

Anita D. Bhappu

Publications

1.2K

Citations

H-Index

Page 1

	Year	Citations
Distinguishing between service relationships and encounters. Barbara A. Gutek, Anita D. Bhappu, Matthew Liao‐Troth, Journal of Applied Psychology Service ProviderCustomer SatisfactionServices ManagementConsumer ResearchService Relationships	1999	333
When and how do differences matter? An exploration of perceived similarity in teams Mary Zellmer-Bruhn, Mary M. Maloney, Anita D. Bhappu, Organizational Behavior and Human Decision Processes Perceived SimilarityDo DifferencesGroup CommunicationBehavioral SciencesManagement	2008	210
The Japanese Family: An Institutional Logic for Japanese Corporate Networks and Japanese Management Anita D. Bhappu Academy of Management Review Japanese HistoryEast Asian StudiesBusiness CultureOrganizational CultureJapanese Management Practices	2000	122
Features of Service Relationships and Encounters Barbara A. Gutek, Bennett Cherry, Anita D. Bhappu, Work and Occupations Customer ExperienceCustomer SatisfactionServices ManagementConsumer ResearchSocial Influence	2000	120
Media Effects and Communication Bias in Diverse Groups Anita D. Bhappu, Terri L. Griffith, Gregory B. Northcraft Organizational Behavior and Human Decision Processes Media BiasCommunication EffectsMedia EffectsBiasCommunication Study	1997	97
Diversity’s harvest: Interactions of diversity sources and communication technology on creative group performance Robert C. Giambatista, Anita D. Bhappu Organizational Behavior and Human Decision Processes CultureGroup CommunicationMulticultural CommunicationPerformance StudiesCreativity	2010	75
Sharing consumers’ brand storytelling: influence of consumers’ storytelling on brand attitude via emotions and cognitions JungHwa Hong, Jie Yang, Barbara Ross Wooldridge, Journal of Product & Brand Management Brand StoryConsumer StudyConsumer ResearchBrand StrategyCommunication	2021	73
The Role of Relational and Operational Performance in Business-to-Business Customers’ Adoption of Self-Service Technology Anita D. Bhappu, Ulrike Schultze Journal of Service Research Customer SatisfactionBusiness-to-business ResearchDigital MarketingRelational Performance LossesOperational Performance	2006	52
The Japanese Family: An Institutional Logic for Japanese Corporate Networks and Japanese Management Anita D. Bhappu Academy of Management Review Japanese ManagementInstitutional LogicJapanese HistoryEast Asian StudiesJapanese Family	2000	49
Distinguishing between service relationships and encounters. Barbara A. Gutek, Anita D. Bhappu, Matthew Liao‐Troth, Journal of Applied Psychology Customer SatisfactionInterpersonal CommunicationServices ManagementService StudyInterpersonal Relationships	1999	30

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