Anita D. Bhappu

Distinguishing between service relationships and encounters.

Barbara A. Gutek, Anita D. Bhappu, Matthew Liao‐Troth et al. · Journal of Applied Psychology · 1999 · 333 citations

Service Provider, Customer Satisfaction, Services Management +20

When and how do differences matter? An exploration of perceived similarity in teams

Mary Zellmer-Bruhn, Mary M. Maloney, Anita D. Bhappu et al. · Organizational Behavior and Human Decision Processes · 2008 · 210 citations

Perceived Similarity, Do Differences, Group Communication +7

The Japanese Family: An Institutional Logic for Japanese Corporate Networks and Japanese Management

Anita D. Bhappu · Academy of Management Review · 2000 · 122 citations

Japanese History, East Asian Studies, Business Culture +18

Features of Service Relationships and Encounters

Barbara A. Gutek, Bennett Cherry, Anita D. Bhappu et al. · Work and Occupations · 2000 · 120 citations

Customer Experience, Customer Satisfaction, Services Management +18

Media Effects and Communication Bias in Diverse Groups

Anita D. Bhappu, Terri L. Griffith, Gregory B. Northcraft · Organizational Behavior and Human Decision Processes · 1997 · 97 citations

Media Bias, Communication Effects, Media Effects +9