Stephen W. Gilliland

The Management of Organizational Justice

Russell Cropanzano, David E. Bowen, Stephen W. Gilliland · Academy of Management Perspectives · 2007 · 1.2K citations

Customer Satisfaction, Organizations, Organizational Conflict +13

The Perceived Fairness of Selection Systems: An Organizational Justice Perspective

Stephen W. Gilliland · Academy of Management Review · 1993 · 947 citations

Justice Model, Employee Attitude, Behavioral Decision Making +15

Effects of procedural and distributive justice on reactions to a selection system.

Stephen W. Gilliland · Journal of Applied Psychology · 1994 · 526 citations

Behavioral Decision Making, Law, Human Resource Management +20

The Perceived Fairness of Selection Systems: An Organizational Justice Perspective

Stephen W. Gilliland · Academy of Management Review · 1993 · 524 citations

Behavioral Decision Making, Perceived Fairness, Bias +8

HRM and service fairness: How being fair with employees spills over to customers

David E. Bowen, Stephen W. Gilliland, Robert Folger · Organizational Dynamics · 1999 · 316 citations

Employee Involvement, Customer Satisfaction, Employee Attitude +7