Suk Ha Grace Chan

When employees fight back: Investigating how customer incivility and procedural injustice can impel employee retaliation

Suk Ha Grace Chan, Zhiwei Lin, IpKin Anthony Wong et al. · International Journal of Hospitality Management · 2022 · 36 citations

Employee Involvement, Customer Satisfaction, Customer Incivility +11

A cross-level investigation of the role of human resources practices: Does brand equity matter?

IpKin Anthony Wong, Shi Xu, Suk Ha Grace Chan et al. · Tourism Management · 2019 · 30 citations

Resource-based View, Brand Equity, Management +9

When do satisfied employees become more committed? A multilevel investigation of the role of internal service climate

IpKin Anthony Wong, Erdan Ma, Suk Ha Grace Chan et al. · International Journal of Hospitality Management · 2019 · 28 citations

Employee Involvement, Customer Satisfaction, Job Satisfaction +9

Legacy of culture heritage building revitalization: place attachment and culture identity

Suk Ha Grace Chan, Wing Han Helen Lee, Binglin Martin Tang et al. · Frontiers in Psychology · 2024 · 28 citations · Full text

Doraemon and snow white dreams come true: understanding cartoon pilgrimage travel motivations

Zhiwei Lin, IpKin Anthony Wong, Xiner Zhen et al. · Journal of Travel & Tourism Marketing · 2021 · 27 citations

Cultural Heritage, Cultural Tourism, Travel Behavior +18