Concepedia

Don G. Wardell

DG

12

Publications

1K

Citations

11

H-Index

1992

Active since

Affiliations

University of Utah(Current)

Purdue University West Lafayette

Cornell University

University of Victoria

Don G. Wardell is an author at University of Utah specializing in management, engineering, and customer satisfaction.

Top concepts

ManagementEngineeringBusinessMarketingStatisticsCustomer SatisfactionUser ExperienceControl ChartsProcess ControlConsumer Research

Publications per year

1992–2012

12

Publications

12

Run-Length Distributions of Special-Cause Control Charts for Correlated Processes

Don G. Wardell, Herbert Moskowitz, Robert Plante · Technometrics · 1994 · 290 citations

Statistical Signal Processing, Engineering, Special-cause Control Chart +14

Control Charts in the Presence of Data Correlation

Don G. Wardell, Herbert Moskowitz, Robert Plante · Management Science · 1992 · 180 citations

Engineering, Process Variation, Control Charts +18

The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

Xin Ding, Paul Jen‐Hwa Hu, Rohit Verma et al. · Journal of Service Research · 2009 · 165 citations

Customer Experience, Customer Satisfaction, Flow Experience +17

Run-Length Distributions of Special-Cause Control Charts for Correlated Processes

Don G. Wardell, Herbert Moskowitz, Robert Plante · Technometrics · 1994 · 84 citations

Statistical Signal Processing, Engineering, Special-cause Control Chart +14

Can Customers Detect Script Usage in Service Encounters?

Liana Victorino, Rohit Verma, Bryan L. Bonner et al. · Journal of Service Research · 2012 · 59 citations · Full text

Customer Experience, Customer Satisfaction, Service Scripts +17

Rows per page

1–5 of 12