Xin Ding

Addressing endogeneity in operations management research: Recent developments, common problems, and directions for future research

Guanyi Lu, Xin Ding, Xiaosong Peng et al. · Journal of Operations Management · 2018 · 273 citations

Engineering, Abstract Addressing Endogeneity, Instrumental Variable Regression +22

e-SELFQUAL: A scale for measuring online self-service quality

Xin Ding, Paul Jen‐Hwa Hu, Olivia R. Liu Sheng · Journal of Business Research · 2010 · 228 citations

Total Quality Management, Quality Of Life, Customer Satisfaction +7

Perceiver IO: A General Architecture for Structured Inputs & Outputs

Andrew Jaegle, Sebastian Borgeaud, Jean-Baptiste Alayrac et al. · arXiv (Cornell University) · 2021 · 205 citations · Full text

The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

Xin Ding, Paul Jen‐Hwa Hu, Rohit Verma et al. · Journal of Service Research · 2009 · 165 citations

Customer Experience, Customer Satisfaction, Flow Experience +17

Outcome-based contracts as new business model: The role of partnership and value-driven relational assets

Irene C. L. Ng, Xin Ding, Nick Yip · Industrial Marketing Management · 2013 · 163 citations

New Business Model, Negotiation, Mergers And Acquisitions +13