Concepedia

Boo Ho Voon

BH

Statistics

Publications

17

Citations

654

H-Index

13

Active since

2006

Affiliations

Universiti Teknologi MARA(Current)

Universiti Malaysia Sarawak

Swinburne University of Technology Sarawak Campus

Open University Malaysia

Boo Ho Voon is an author at Universiti Teknologi MARA specializing in customer satisfaction, business, and marketing.

Publications per year

2006–2023

17

Publications

17

Culture and service quality expectations

Karen Kueh, Boo Ho Voon · Managing Service Quality · 2007 · 161 citations

Business, Cultures, Hospitality Management +14

Linking a service‐driven market orientation to service quality

Boo Ho Voon · Managing Service Quality · 2006 · 116 citations

Business, Marketing, Customer Relationship Management +13

SERVMO: A Measure for Service-Driven Market Orientation in Higher Education

Boo Ho Voon · Journal of Marketing for HIGHER EDUCATION · 2008 · 47 citations

Business, Higher Education, Marketing +11

Role of Service Environment for Restaurants: The Youth Customers’ Perspective

Boo Ho Voon · Procedia - Social and Behavioral Sciences · 2012 · 46 citations · Full text

Management, Hospitality Management, Marketing +9

Developing a HospiSE scale for hospital service excellence

Boo Ho Voon, Firdaus Abdullah, Nagarajah Lee et al. · International Journal of Quality & Reliability Management · 2014 · 42 citations

Management, Health Services Administration, Hospitality Management +17

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