Madeline Johnson

Emotional Responses to a Professional Service Encounter

Madeline Johnson, George M. Zinkhan · Journal of Services Marketing · 1991 · 73 citations

Social Sciences, Psychology, Customer Relationship Management +11

Differences Between Product and Services TelevisionCommercials

George M. Zinkhan, Madeline Johnson, F. Christian Zinkhan · Journal of Services Marketing · 1992 · 70 citations

Business, Marketing, Marketing Management +15

Long-term outcomes of the pentaspline pulsed-field ablation catheter for the treatment of paroxysmal atrial fibrillation: results of the prospective, multicentre FARA-Freedom Study

Andreas Metzner, Martin Fiala, Johan Vijgen et al. · EP Europace · 2024 · 47 citations · Full text

Medicine, Cardiology, Surgery +17

The impact of outcome, competency and affect on service referral

Madeline Johnson, George M. Zinkhan, Gail S. Ayala · Journal of Services Marketing · 1998 · 37 citations

Social Sciences, Psychology, Social Psychology +14

Instructor fluency leads to higher confidence in learning, but not better learning

Alexander R. Toftness, Shana K. Carpenter, Jason Geller et al. · Metacognition and Learning · 2017 · 33 citations

Education, Educational Psychology, Teaching +9