Concepedia

Andrea Birch-Jensen

AB

5

Publications

165

Citations

5

H-Index

2018

Active since

Affiliations

Chalmers University of Technology(Current)

Andrea Birch-Jensen is an author at Chalmers University of Technology specializing in management, customer satisfaction, and business.

Top concepts

ManagementCustomer SatisfactionBusinessMarketingInformation ManagementTechnologyService QualityStrategic ManagementInteractive MarketingTotal Quality Management

Publications per year

2018–2022

5

Publications

5

Digitalisation and quality management: problems and prospects

Mattias Elg, Andrea Birch-Jensen, Ida Gremyr et al. · Production Planning & Control · 2020 · 72 citations · Full text

Total Quality Management, Customer Satisfaction, Digitalization +12

Digitally connected services: Improvements through customer-initiated feedback

Andrea Birch-Jensen, Ida Gremyr, Árni Halldórsson · European Management Journal · 2020 · 40 citations

Service Network, Customer Satisfaction, Digital Marketing +8

Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation

Ida Gremyr, Andrea Birch-Jensen, Maneesh Kumar et al. · International Journal of Operations & Production Management · 2022 · 24 citations · Full text

Total Quality Management, Customer Satisfaction, Customer Feedback +15

Use of customer satisfaction measurements to drive improvements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al. · Total Quality Management & Business Excellence · 2018 · 16 citations

Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage

Andrea Birch-Jensen, Ida Gremyr, Árni Halldórsson · Total Quality Management & Business Excellence · 2020 · 13 citations · Full text

Customer Satisfaction, Service Quality, Business Intelligence +15

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