Concepedia

Markus Hartono

MH

Statistics

Publications

13

Citations

631

H-Index

12

Active since

2010

Affiliations

University of Surabaya(Current)

National University of Singapore

Markus Hartono is an author at University of Surabaya specializing in business, management, and service quality.

Top concepts

BusinessManagementMarketingService QualityConsumer ResearchCustomer SatisfactionDesignService DesignInteractive MarketingTourism

Publications per year

2010–2020

13

Publications

13

Anthropometry of the Singaporean and Indonesian populations

Tan Kay Chuan, Markus Hartono, Naresh Kumar · International Journal of Industrial Ergonomics · 2010 · 169 citations

Body Size, Indonesian Populations, Allometric Study +3

How the Kano model contributes to Kansei engineering in services

Markus Hartono, Tan Kay Chuan · Ergonomics · 2011 · 93 citations

Customer Experience, Customer Satisfaction, Consumer Research +18

The modified Kansei Engineering-based application for sustainable service design

Markus Hartono · International Journal of Industrial Ergonomics · 2020 · 78 citations

Industrial Design, Kansei Engineering, Engineering +8

Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

Markus Hartono, Hendry Raharjo · Total Quality Management & Business Excellence · 2015 · 52 citations

Customer Experience, Customer Satisfaction, Service Quality +13

A corporate sustainability maturity model for readiness assessment: a three-step development strategy

Yenny Sari, Akhmad Hidayatno, Amalia Suzianti et al. · International Journal of Productivity and Performance Management · 2020 · 46 citations

Environmental Performance, Project Management, Sustainable Development +21

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