Miriam F. Bongo

Public service quality evaluation with SERVQUAL and AHP-TOPSIS: A case of Philippine government agencies

Lanndon Ocampo, Jovir Alinsub, Ruselle Anne Casul et al. · Socio-Economic Planning Sciences · 2017 · 114 citations

Total Quality Management, Customer Satisfaction, Public Policy +11

An application of DEMATEL-ANP and PROMETHEE II approach for air traffic controllers’ workload stress problem: A case of Mactan Civil Aviation Authority of the Philippines

Miriam F. Bongo, Kissy Mae S. Alimpangog, Jennifer F. Loar et al. · Journal of Air Transport Management · 2017 · 57 citations

Air Traffic Controllers, Aviation Systems, Flight Reserve Optimization +13

A hybrid fuzzy MCDM approach for mitigating airport congestion: A case in Ninoy Aquino International Airport

Miriam F. Bongo, Lanndon Ocampo · Journal of Air Transport Management · 2017 · 38 citations

Fuzzy Logic, Engineering, Airport Management +10

Management of Industry 4.0 – reviewing intrinsic and extrinsic adoption drivers and barriers

Jun-Jun Obiso, Celbert M. Himang, Lanndon Ocampo et al. · International Journal of Technology Management · 2019 · 38 citations

Innovation Adoption, Business Intelligence, Education +17

A comprehension-based ergonomic redesign of Philippine road warning signs

Judy Riza Bañares, Shirley Ann Caballes, Mary Joy Serdan et al. · International Journal of Industrial Ergonomics · 2018 · 37 citations

Engineering, Assistive Technology, Driver Behavior +6