Concepedia

Ana Brochado

AB

47

Publications

2.4K

Citations

28

H-Index

2005

Active since

Affiliations

Iscte – Instituto Universitário de Lisboa(Current)

University of Tulsa

Alexandru Ioan Cuza University

Universidade do Porto

University of Waikato

Ana Brochado is an author at Iscte – Instituto Universitário de Lisboa specializing in business, management, and tourism.

Top concepts

BusinessManagementMarketingTourismCustomer SatisfactionHospitality MarketingDestination MarketingHospitality ManagementPerformance StudiesHospitality Industry

Publications per year

2005–2023

46

Publications

47

Comparing alternative instruments to measure service quality in higher education

Ana Brochado · Quality Assurance in Education · 2009 · 333 citations

Total Quality Management, Customer Satisfaction, Engineering +20

Wine tourism: a multisensory experience

Ana Brochado, Oana Mihaela Stoleriu, Cristina Lupu · Current Issues in Tourism · 2019 · 186 citations

Airbnb customer experience: Evidence of convergence across three countries

Ana Brochado, Michael Troilo, Aditya Shah · Annals of Tourism Research · 2017 · 150 citations

Customer Experience, Customer Satisfaction, Digital Marketing +7

Comfortable experiences in nature accommodation: Perceived service quality in Glamping

Ana Brochado, Cristina I. Pereira · Journal of Outdoor Recreation and Tourism · 2017 · 123 citations

Built Environment, Customer Satisfaction, Tourism Management +9

Airline passengers’ perceptions of service quality: themes in online reviews

Ana Brochado, Paulo Rita, Cristina Oliveira et al. · International Journal of Contemporary Hospitality Management · 2019 · 119 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Research +24

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