Customer-robot interactions: Understanding customer experience with service robots

Dan Huang, Qiurong Chen, Jia-Hui Huang, +2

International Journal of Hospitality Management

Customer SatisfactionEngineeringUser ExperiencePersonal RobotService Interaction +8

Social presence or physical presence? Determinants of purchasing behaviour in tourism live-streamed shopping

Xueyan Xu, Dan Huang, Xinyu Shang

Tourism Management Perspectives

Customer SatisfactionConsumer ResearchCommunicationTourism Live-streamed ShoppingOnline Customer Behavior +14

Understanding the drivers of Airbnb discontinuance

Dan Huang, Alexandra Coghlan, Xin Jin

Annals of Tourism Research

Airbnb DiscontinuanceBusinessSharing Economy

Consumer intention to use service robots: a cognitive–affective–conative framework

Dan Huang, Qiurong Chen, Songshan Huang, +1

International Journal of Contemporary Hospitality Management

Affective DesignSocially Assistive RobotConsumer ResearchService Robot AcceptanceSocial Sciences +18

Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context

Dan Huang, Zhiyong Li, Jian Mou, +1

Information Technology & Tourism

Online Customer BehaviorConsumer Decision MakingDigital MarketingInteractive MarketingHospitality Marketing +10

Consumer resistance to service robots at the hotel front desk: A mixed-methods research

Xiaohui Wang, Zhenglan Zhang, Dan Huang, +1

Tourism Management Perspectives

Human Agent InteractionHotel Front DeskHospitality MarketingUser ExperienceConsumer Research +11

Stress and coping among micro-entrepreneurs of peer-to-peer accommodation

Xueyan Xu, Dan Huang, Qiurong Chen

International Journal of Hospitality Management

Entrepreneurial PhenomenonManagementBusinessEntrepreneurshipPeer-to-peer Accommodation +1

Understanding consumers' motivations to view travel live streaming: Scale development and validation

Xinyi Liu, Ying Zeng, Zhiyong Li, +1

Tourism Management Perspectives

Social MediaDigital MarketingInteractive MarketingManagementConsumer Research +12

Examining relationships among perceived benefit, tourist experience and satisfaction: the context of intelligent sharing bicycle

Xinyi Liu, Dan Huang, Zhiyong Li

Asia Pacific Journal of Tourism Research

Customer SatisfactionCultureBehavioral SciencesManagementUser Experience +13

Tourist acceptance of robot chefs in gastronomy experiences: A behavioural reasoning perspective

Dan Huang, Xin Jin, Jia-Hui Huang, +1

Tourism Management Perspectives

Customer SatisfactionBehavioral SciencesTourist ExperienceBehavioral Decision MakingHuman Agent Interaction +8