Carmen Kar Hang Lee

How guest-host interactions affect consumer experiences in the sharing economy: New evidence from a configurational analysis based on consumer reviews

Carmen Kar Hang Lee · Decision Support Systems · 2021 · 107 citations

Online Customer Behavior, Buying Behavior, Consumer Study +13

Antecedents of consumer loyalty in ride-hailing

Carmen Kar Hang Lee, Amy Wong · Transportation Research Part F Traffic Psychology and Behaviour · 2021 · 75 citations

Customer Satisfaction, Consumer Loyalty, Management +6

From traditional warehouses to Physical Internet hubs: A digital twin-based inbound synchronization framework for PI-order management

K.H. Leung, Carmen Kar Hang Lee, Zhiyuan Ouyang · International Journal of Production Economics · 2021 · 68 citations

Traditional Warehouses, Cluster Computing, Physical Internet Hubs +14

Analysing online reviews to investigate customer behaviour in the sharing economy

Carmen Kar Hang Lee, Ying Kei Tse, Minhao Zhang et al. · Information Technology and People · 2019 · 51 citations · Full text

Customer Experience, Customer Satisfaction, Digital Marketing +23

What have hosts overlooked for improving stay experience in accommodation-sharing? Empirical evidence from Airbnb customer reviews

Carmen Kar Hang Lee, Ying Kei Tse, Minhao Zhang et al. · International Journal of Contemporary Hospitality Management · 2022 · 40 citations · Full text

Customer Experience, Customer Satisfaction, Tourism Management +23