Ikas Miran

Publications

153

Citations

H-Index

2022

Active since

Affiliations

Institut Bisnis dan Teknologi Pelita Indonesia(Current)

Ikas Miran is an author at Institut Bisnis dan Teknologi Pelita Indonesia specializing in customer relationship management, service quality, and consumer research.

Top concepts

BusinessMarketingManagementService QualityConsumer ResearchMarketing StrategyCustomer SatisfactionInteractive MarketingCustomer Relationship Management

Publications per year

2022–2022

Publications

Repurchase intention of e-commerce customers in Indonesia: An overview of the effect of e-service quality, e-word of mouth, customer trust, and customer satisfaction mediation

Yanti Mayasari Ginting, Teddy Chandra, Ikas Miran et al. · International Journal of Data and Network Science · 2022 · 153 citations · Full text

Customer Satisfaction, Online Customer Behavior, Service Quality +15

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