Yanti Mayasari Ginting

Publications

182

Citations

H-Index

2022

Active since

Affiliations

Institut Bisnis dan Teknologi Pelita Indonesia(Current)

Yanti Mayasari Ginting is an author at Institut Bisnis dan Teknologi Pelita Indonesia specializing in customer relationship management, consumer research, and business.

ORCID

Top concepts

BusinessMarketingManagementService QualityConsumer ResearchCustomer SatisfactionCustomer Relationship ManagementCustomer ServiceMarketing StrategyInteractive Marketing

Publications per year

2022–2023

Publications

Repurchase intention of e-commerce customers in Indonesia: An overview of the effect of e-service quality, e-word of mouth, customer trust, and customer satisfaction mediation

Yanti Mayasari Ginting, Teddy Chandra, Ikas Miran et al. · International Journal of Data and Network Science · 2022 · 153 citations · Full text

Customer Satisfaction, Online Customer Behavior, Service Quality +15

Service Quality, Product Quality, Price, Promotion, and Location on Customer Satisfaction and Loyalty in CV. Restu

Eri Akmal, Harry Patuan Panjaitan, Yanti Mayasari Ginting · Journal of Applied Business and Technology · 2023 · 18 citations · Full text

Customer Experience, Customer Satisfaction, Service Quality +10

Leadership, Discipline, and Organizational Culture on Job Satisfaction and Teacher Performance at State Junior High Schools in Bandar Petalangan District, Pelalawan Regency

Imarni, Teddy Chandra, Yanti Mayasari Ginting · Journal of Applied Business and Technology · 2022 · 11 citations · Full text

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