1
Publications
18
Citations
1
H-Index
2023
Active since
Affiliations
Eri Akmal is an author at Institut Bisnis dan Teknologi Pelita Indonesia specializing in customer satisfaction, business, and consumer research.
Top concepts
BusinessMarketingManagementService QualityCustomer ServiceConsumer ResearchCustomer SatisfactionCustomer Relationship Management
Publications per year
2023–2023
1
1
Eri Akmal, Harry Patuan Panjaitan, Yanti Mayasari Ginting · Journal of Applied Business and Technology · 2023 · 18 citations · Full text
Customer Experience, Customer Satisfaction, Service Quality +10
Rows per page
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