Lisa Cain

From sci-fi to sci-fact: the state of robotics and AI in the hospitality industry

Lisa Cain, John H. Thomas, Miguel Á. Alonso · Journal of Hospitality and Tourism Technology · 2019 · 135 citations

Artificial Intelligence, Tourism Literature, Tourism Management +19

Improving the service industry with hyper-connectivity: IoT in hospitality

Suat Mercan, Lisa Cain, Kemal Akkaya et al. · International Journal of Contemporary Hospitality Management · 2020 · 115 citations

Web Of Thing, Engineering, Smart City +17

Customers’ perceptions of hotel AI-enabled voice assistants: does brand matter?

Ruiying Cai, Lisa Cain, Hyeongjin Jeon · International Journal of Contemporary Hospitality Management · 2022 · 105 citations

Customer Experience, Customer Satisfaction, Digital Marketing +24

Well-being, affective commitment and job satisfaction: influences on turnover intentions in casual dining employees

Robin B. DiPietro, Andrew Moreo, Lisa Cain · Journal of Hospitality Marketing & Management · 2019 · 100 citations

Customer Satisfaction, Casual Dining Employees, Human Resource Management +17

Executive chefs’ calling: effect on engagement, work-life balance and life satisfaction

Lisa Cain, James A. Busser, Hee Jung Kang · International Journal of Contemporary Hospitality Management · 2018 · 89 citations

Quality Of Life, Customer Satisfaction, Human Resource Management +20