Diena Mutiara Lemy

Moving out of the silo: How service quality innovations can develop customer loyalty in Indonesia’s hotels

Diena Mutiara Lemy, Edmund Goh, Ferry Jie · Journal Of Vacation Marketing · 2019 · 85 citations · Full text

Total Quality Management, Customer Satisfaction, Service Quality +14

Hotel Performance in the Digital Era: Roles of Digital Marketing, Perceived Quality and Trust

Juliana Juliana, Amelda Pramezwary, Diena Mutiara Lemy et al. · Journal of Intelligent Management Decision · 2022 · 29 citations · Full text

Customer Satisfaction, Smart Pls 3.0, Digital Marketing +17

Managing food wastage in hotels: discrepancies between injunctive and descriptive norms amongst hotel food and beverage managers

Edmund Goh, Bendegül Okumuş, Ferry Jie et al. · British Food Journal · 2022 · 28 citations · Full text

Customer Satisfaction, Consumer Research, Hospitality +24

Acceleration of Environmental Sustainability in Tourism Village

Diena Mutiara Lemy, Rudy Pramono, Juliana Juliana · International Journal of Sustainable Development and Planning · 2022 · 20 citations · Full text

Environmental Sustainability, Cultural Sustainability, Local Wisdom +9

Factors Influencing Visitor Satisfaction and Revisit Intention in Lombok Tourism: The Role of Holistic Experience, Experience Quality, and Vivid Memory

Juliana Juliana, Rosianna Sianipar, Diena Mutiara Lemy et al. · International Journal of Sustainable Development and Planning · 2023 · 19 citations · Full text