Concepedia

Lucía Melián‐Alzola

LM

7

Publications

417

Citations

7

H-Index

2006

Active since

Affiliations

Universidad de Las Palmas de Gran Canaria(Current)

Lucía Melián‐Alzola is an author at Universidad de Las Palmas de Gran Canaria specializing in business, management, and organizational behavior.

Top concepts

BusinessManagementOrganizational BehaviorMarketingHuman ResourcesCustomer SatisfactionOrganizational CommunicationDesignStrategyE-business

Publications per year

2006–2023

7

Publications

7

Hotels in contexts of uncertainty: Measuring organisational resilience

Lucía Melián‐Alzola, Margarita Fernández Monroy, Marisa Hidalgo-Peñate · Tourism Management Perspectives · 2020 · 163 citations

Measuring Organisational Resilience, Resilience Analysis, Management +6

Information technology capability and organisational agility: A study in the Canary Islands hotel industry

Lucía Melián‐Alzola, Margarita Fernández Monroy, Marisa Hidalgo-Peñate · Tourism Management Perspectives · 2019 · 103 citations

Organisational Structure Evaluation, Organizational Communication, Information Technology Management +12

Service quality in blood donation: satisfaction, trust and loyalty

Lucía Melián‐Alzola, Josefa D. Martín‐Santana · Service Business · 2019 · 57 citations

Customer Satisfaction, Service Quality, Business +3

The role of the human dimension in organizational agility: an empirical study in intensive care units

Lucía Melián‐Alzola, Carmen Domínguez-Falcón, Josefa D. Martín‐Santana · Personnel Review · 2020 · 35 citations

Total Quality Management, Performance Management, Icus Personnel +15

Tangibility as a quality factor in electronic commerce b2c

Lucía Melián‐Alzola, Víctor Padrón Robaina · Managing Service Quality · 2006 · 25 citations

Customer Experience, Customer Satisfaction, Business-to-business Research +23

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