Margarita Fernández Monroy

Publications

451

Citations

H-Index

2005

Active since

Affiliations

Universidad de Las Palmas de Gran Canaria(Current)

Margarita Fernández Monroy is an author at Universidad de Las Palmas de Gran Canaria specializing in management, business, and organizational behavior.

ORCID

Top concepts

BusinessManagementOrganizational BehaviorStrategic ManagementCustomer SatisfactionMarketingHospitalityHuman ResourcesGeneral BusinessHospitality Marketing

Publications per year

2005–2020

Publications

Hotels in contexts of uncertainty: Measuring organisational resilience

Lucía Melián‐Alzola, Margarita Fernández Monroy, Marisa Hidalgo-Peñate · Tourism Management Perspectives · 2020 · 163 citations

Measuring Organisational Resilience, Resilience Analysis, Management +6

Information technology capability and organisational agility: A study in the Canary Islands hotel industry

Lucía Melián‐Alzola, Margarita Fernández Monroy, Marisa Hidalgo-Peñate · Tourism Management Perspectives · 2019 · 103 citations

Organisational Structure Evaluation, Organizational Communication, Information Technology Management +12

An analysis of quality management in franchise systems

Margarita Fernández Monroy, Lucía Melián Alzola · European Journal of Marketing · 2005 · 75 citations

Total Quality Management, Customer Satisfaction, Franchise Systems +16

Applying artificial intelligence to explore sexual cyberbullying behaviour

Sánchez Medina, Inmaculada Sánchez, Margarita Fernández Monroy · Heliyon · 2020 · 37 citations · Full text

Dimensions of Employee Satisfaction as Determinants of Organizational Commitment in the Hotel Industry

Desiderio J. García-Almeida, Margarita Fernández Monroy, Petra De Saá Pérez · Human Factors and Ergonomics in Manufacturing & Service Industries · 2014 · 30 citations

Customer Satisfaction, Strategic Human Resources, Hospitality +19

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