Concepedia

Shy Ravid

SR

Statistics

Publications

4

Citations

401

H-Index

4

Active since

2009

Affiliations

Technion – Israel Institute of Technology(Current)

Pennsylvania State University

Shy Ravid is an author at Technion – Israel Institute of Technology specializing in social sciences, anger expression styles, and social psychology.

Publications per year

2009–2012

4

Publications

4

When customers exhibit verbal aggression, employees pay cognitive costs.

Anat Rafaeli, Amir Erez, Shy Ravid et al. · Journal of Applied Psychology · 2012 · 223 citations

Social Sciences, Psychology, Social Psychology +17

Emotion display rules at work in the global service economy: the special case of the customer

Alicia A. Grandey, Anat Rafaeli, Shy Ravid et al. · Journal of service management · 2010 · 146 citations

Management, Organization Studies, Organizational Behavior +12

Expressions of anger in Israeli workplaces: The special place of customer interactions

Shy Ravid, Anat Rafaeli, Alicia A. Grandey · Human Resource Management Review · 2009 · 21 citations

Social Sciences, Social Psychology, Employee Relations +6

Governance Mechanisms in Global Development Environments

Yael Dubinsky, Shy Ravid, Anat Rafaeli et al. · 2011 · 11 citations

Management, Organization Studies, Project Management +10

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