Concepedia
3
Publications
74
Citations
H-Index
2019
Active since
Affiliations
London Business School(Current)
Indian School of Business
Aravind Eye Hospital
Kraig Delana is an author at London Business School specializing in market design, queuing theory, and engineering.
Top concepts
GamesNursingPricingBusinessE-healthMedicineMarketingTelehealthEngineeringGame Theory
Publications per year
2019–2022
Multichannel Delivery in Healthcare: The Impact of Telemedicine Centers in Southern India
Kraig Delana, Sarang Deo, Kamalini Ramdas et al. · Management Science · 2022 · 34 citations
Telepsychiatry, Ophthalmic Surgery, Southern India +26
Proactive Customer Service: Operational Benefits and Economic Frictions
Kraig Delana, Nicos Savva, Tolga Tezcan · Manufacturing & Service Operations Management · 2020 · 20 citations
Service Provider, Customer Satisfaction, Engineering +20
Kraig Delana, Sarang Deo, Kamalini Ramdas et al. · SSRN Electronic Journal · 2019 · 20 citations · Full text
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