Concepedia

Tolga Tezcan

TT

22

Publications

1K

Citations

18

H-Index

2008

Active since

Affiliations

University of Rochester(Current)

University of Illinois Urbana-Champaign

London Business School

Georgia Institute of Technology

Nokia (United States)

Tolga Tezcan is an author at University of Rochester specializing in engineering, queuing theory, and operations research.

Top concepts

EngineeringOperations ResearchQueuing TheorySystems EngineeringComputer ScienceBusinessCloud ComputingMechanism DesignPerformance ModelingCombinatorial Optimization

Publications per year

2008–2020

22

Publications

22

Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care

Balaraman Rajan, Tolga Tezcan, Abraham Seidmann · Management Science · 2018 · 131 citations

Customer Satisfaction, Family Medicine, Such Heterogeneity Arises +30

Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach

Itai Gurvich, James Luedtke, Tolga Tezcan · Management Science · 2010 · 103 citations

Mathematical Programming, Demand Rate Uncertainty, Engineering +27

Many-server diffusion limits for G/Ph/n+GI queues

J. G. Dai, Shuangchi He, Tolga Tezcan · The Annals of Applied Probability · 2010 · 99 citations · Full text

Engineering, Diffusion Process, Performance Modeling +12

Dynamic Control of <i>N</i>-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic

Tolga Tezcan, J. G. Dai · Operations Research · 2009 · 88 citations

Mathematical Programming, Total Cost, Engineering +22

State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems

J. G. Dai, Tolga Tezcan · Mathematics of Operations Research · 2011 · 69 citations

Engineering, Network Analysis, Queueing Theory +22

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