Concepedia

Itai Gurvich

IG

Statistics

Publications

27

Citations

1.4K

H-Index

20

Active since

2005

Affiliations

Northwestern University(Current)

Cornell University

Kellogg's (Canada)

Rice University

Stanford University

Itai Gurvich is an author at Northwestern University specializing in queueing theory, business, and queuing theory.

Publications per year

2005–2023

27

Publications

27

“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk

Gad Allon, Achal Bassamboo, Itai Gurvich · Operations Research · 2011 · 179 citations

Business, Business Economics, Decision Sciences +17

Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing

Itai Gurvich, Ward Whitt · Operations Research · 2009 · 158 citations

Business, Operations Management, Markov Decision Processes +16

Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach

Itai Gurvich, James Luedtke, Tolga Tezcan · Management Science · 2010 · 105 citations

Management, Industrial Engineering, Operations Management +16

On the Dynamic Control of Matching Queues

Itai Gurvich, Amy R. Ward · Stochastic Systems · 2014 · 105 citations · Full text

Business, Industrial Engineering, Operations Management +17

Hospital Readmissions Reduction Program: An Economic and Operational Analysis

Dennis Zhang, Itai Gurvich, Jan A. Van Mieghem et al. · Management Science · 2016 · 95 citations

Health Professions, Health Policy, Health Services Administration +17

1–5 of 27