Concepedia

Douglas N. Behrman

DN

Statistics

Publications

5

Citations

1.7K

H-Index

5

Active since

1979

Affiliations

Florida State University(Current)

University of North Carolina at Chapel Hill

Douglas N. Behrman is an author at Florida State University specializing in customer satisfaction, management, and business.

Top concepts

BusinessManagementCustomer SatisfactionMarketingHuman ResourcesSales ManagementOrganizational BehaviorOrganizational PsychologyStrategic ManagementOrganizational Communication

Publications per year

1979–1984

5

Publications

5

A Role Stress Model of the Performance and Satisfaction of Industrial Salespersons

Douglas N. Behrman, William D. Perreault · Journal of Marketing · 1984 · 648 citations

Customer Satisfaction, Organizational Characteristic, Job Performance +19

Measuring the performance of industrial salespersons

Douglas N. Behrman, William D. Perreault · Journal of Business Research · 1982 · 643 citations

Productivity, Customer Satisfaction, Performance Management +7

A Role Stress Model of the Performance and Satisfaction of Industrial Salespersons

Douglas N. Behrman, William D. Perreault · Journal of Marketing · 1984 · 246 citations

Customer Satisfaction, Organizational Characteristic, Job Performance +19

Sources of Job Related Ambiguity and Their Consequences Upon Salespersons' Job Satisfaction and Performance

Douglas N. Behrman, William J. Bigoness, William D. Perreault · Management Science · 1981 · 99 citations

Job Analysis, Customer Satisfaction, Job Satisfaction +14

Alternative approaches for interpretation of multiple discriminant analysis in marketing research

William D. Perreault, Douglas N. Behrman, Gary Armstrong · Journal of Business Research · 1979 · 76 citations

Marketing Analytics, Customer Satisfaction, Alternative Approaches +6

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