Concepedia

Wonae Cho

WC

Statistics

Publications

7

Citations

270

H-Index

7

Active since

1996

Affiliations

Virginia Tech(Current)

Seoul Women's University

Pennsylvania State University

University of Kentucky

University of Central Florida

Wonae Cho is an author at Virginia Tech specializing in hospitality management, hospitality operations, and hotel management.

Publications per year

1996–2010

7

Publications

7

Just‐in‐time education: tools for hospitality managers of the future?

Wonae Cho, Claire D. Schmelzer · International Journal of Contemporary Hospitality Management · 2000 · 62 citations

Education, Higher Education, Hospitality Management +13

The role of self-service technologies in restoring justice

Anna S. Mattila, Wonae Cho, Heejung Ro · Journal of Business Research · 2010 · 53 citations · Full text

Social Sciences, Criminology, Social Policy +12

THE JOINT EFFECTS OF SERVICE FAILURE MODE, RECOVERY EFFORT, AND GENDER ON CUSTOMERS' POST‐RECOVERY SATISFACTION

Anna S. Mattila, Wonae Cho, Heejung Ro · Journal of Travel & Tourism Marketing · 2009 · 49 citations · Full text

Business, Management Information Systems, Marketing +13

A Case Study Approach To Understanding the Impact of Information Technology On Competitive Advantage in the Lodging Industry

Wonae Cho, Michael D. Olsen · Journal of Hospitality & Tourism Research · 1998 · 43 citations

Business, Information Technology, Strategy +16

Preparing Hospitality Managers for the 21st Century: The Merging of Just-in-Time Education, Criticalthinking, and Collaborative Learning

Wonae Cho, Claire D. Schmelzer, Pamela S. McMahon · Journal of Hospitality & Tourism Research · 2002 · 34 citations

Education, Educational Technology, Hospitality Management +15

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