Concepedia

Ngan Truong

NT

4

Publications

189

Citations

4

H-Index

2017

Active since

Affiliations

RMIT Vietnam(Current)

Ngan Truong is an author at RMIT Vietnam specializing in management, customer satisfaction, and marketing.

Top concepts

BusinessMarketingManagementService QualityConsumer ResearchCustomer SatisfactionHospitality ManagementTourismCovid-19Food Safety

Publications per year

2017–2021

4

Publications

4

The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam

Thinh Gia Hoang, Ngan Truong, Tam Nguyen · Service Business · 2021 · 59 citations · Full text

Global Health Crisis, Covid-19 Pandemic, Covid-19 Epidemiology +4

Service innovation, customer satisfaction and behavioural intentions: a conceptual framework

Ngan Truong, Duy Dang-Pham, Robert McClelland et al. · Journal of Hospitality and Tourism Technology · 2020 · 58 citations

Customer Satisfaction, Service Innovation, Innovation Adoption +18

The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country

Ngan Truong, Tahir M. Nisar, Dan Knox et al. · International Journal of Culture Tourism and Hospitality Research · 2017 · 36 citations

Customer Experience, Customer Satisfaction, Consumer Research +18

Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction

Ngan Truong, Duy Dang-Pham, Robert McClelland et al. · Operations and Supply Chain Management An International Journal · 2020 · 36 citations · Full text

Rows per page

1–4 of 4