Ngan Truong - Concepedia

Author

Ngan Truong

Also Known As

N.B. Truong, NGAN THUY TRUONG, Ngan Truong, Ngan Truong Truong, Ngan Tuyet Truong

Publications

203

Citations

H-Index

Concepts

All Affiliations

Ngan Truong is an author at RMIT Vietnam specializing in management, customer satisfaction, and marketing.

#	Concept	H-Index	Publications	Citations
1	Business	2	2	94
2	Management	2	2	94
3	Public Health	1	1	59
4	Epidemiology	1	1	59
5	Hospitality	1	1	36

Ngan Truong

Publications

189

Citations

H-Index

Page 1

	Year	Citations
The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam Thinh Gia Hoang, Ngan Truong, Tam Nguyen Service Business Global Health CrisisCovid-19 PandemicCovid-19 EpidemiologyPublic HealthCritical Case Study	2021	59
Service innovation, customer satisfaction and behavioural intentions: a conceptual framework Ngan Truong, Duy Dang-Pham, Robert McClelland, Journal of Hospitality and Tourism Technology Customer SatisfactionService InnovationInnovation AdoptionConsumer ResearchService Quality	2020	58
The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country Ngan Truong, Tahir M. Nisar, Dan Knox, International Journal of Culture Tourism and Hospitality Research Customer ExperienceCustomer SatisfactionConsumer ResearchHospitalityService Quality	2017	36
Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction Ngan Truong, Duy Dang-Pham, Robert McClelland, Operations and Supply Chain Management An International Journal	2020	36

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