Shang‐Pao Yeh

Does the Effect of Customer Experience on Customer Satisfaction Create a Sustainable Competitive Advantage? A Comparative Study of Different Shopping Situations

Xue-Liang Pei, Jia-Ning Guo, Tung‐Ju Wu et al. · Sustainability · 2020 · 131 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Research +22

Does knowledge management “fit” matter to business performance?

Yue‐Yang Chen, Shang‐Pao Yeh, Hui‐Ling Huang · Journal of Knowledge Management · 2012 · 53 citations

Organizational Characteristic, Km Strategy, Education +21

Effects of Corporate Social Responsibility on Firm Performance: Does Customer Satisfaction Matter?

An‐Pin Wei, Chi‐Lu Peng, Hao‐Chen Huang et al. · Sustainability · 2020 · 46 citations · Full text

Customer Satisfaction, Socially Responsible Product, Firm Performance +16

A study of Chinese guanxi type in family business from the perspective of power-based and leadership behaviours

Hsien‐Tang Tsai, Tung‐Ju Wu, Shang‐Pao Yeh · South African Journal of Economic and Management Sciences · 2013 · 19 citations · Full text

Social Influence, Organizational Culture, Social Network +22

Consumers’ Acceptance Model for Taiwan Agriculture and Food Traceability System

Hsien‐Tang Tsai, Jai-Tsung Hong, Shang‐Pao Yeh et al. · The Anthropologist · 2014 · 18 citations

Consumer Uncertainty, Innovation Adoption, Agricultural Economics +25