Statistics
Publications
5
Citations
146
H-Index
5
Active since
1985
Affiliations
Mark E. Ferris is an author at Decision Sciences (United States) specializing in business, consumer behavior, and transportation planning.
Publications per year
1985–2007
5
5
Dissatisfied consumers who complain to the Better Business Bureau
James Fisher, Dennis E. Garrett, Mark J. Arnold et al. · Journal of Consumer Marketing · 1999 · 41 citations · Full text
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