Anqi Luo

Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture

Anqi Luo, Priyanko Guchait, Lindsey Lee et al. · International Journal of Hospitality Management · 2018 · 132 citations

Culture, Service Leadership, Transformational Leadership +13

A meta-analysis of transformational leadership in hospitality research

Chenglin Gui, Anqi Luo, Pengcheng Zhang et al. · International Journal of Contemporary Hospitality Management · 2020 · 101 citations

Transformational Leadership, Education, Hospitality +19

Discrete emotional responses and face-to-face complaining: The joint effect of service failure type and culture

Anqi Luo, Anna S. Mattila · International Journal of Hospitality Management · 2020 · 50 citations

Customer Satisfaction, Culture, Discrete Emotional Responses +13

How to avoid common mistakes in experimental research?

Anna S. Mattila, Anqi Luo, Xunyue Xue et al. · International Journal of Contemporary Hospitality Management · 2020 · 43 citations

Tourism Management, Tourism Performance, Engineering +23

Appreciation vs. apology: When and why does face covering requirement increase revisit intention?

Anqi Luo, Tian Ye, Xunyue Xue et al. · Journal of Retailing and Consumer Services · 2021 · 17 citations · Full text

Social Identity, Interpersonal Communication, Bias +11