Concepedia
Statistics
Publications
8
Citations
342
H-Index
Active since
2008
Affiliations
Brunel University of London(Current)
The Salvation Army
University of Stirling
Susan Grant is an author at Brunel University of London specializing in management, marketing, and business.
Top concepts
ManagementBusinessMarketingKnowledge ManagementOrganizational CommunicationSocial MediaSupply ChainSocial NetworksBusiness StrategyCustomer Satisfaction
Publications per year
2008–2022
Importance‐performance analysis of service attributes and its impact on decision making in the mobile telecommunication industry
Vahid Pezeshki, Alireza Mousavi, Susan Grant · Measuring Business Excellence · 2009 · 78 citations
Total Quality Management, Customer Satisfaction, Services Management +21
‘They already operated like it was a crisis, because it always has been a crisis’: a qualitative exploration of the response of one homeless service in Scotland to the COVID-19 pandemic
Tessa Parkes, Hannah Carver, Wendy Masterton et al. · Harm Reduction Journal · 2021 · 65 citations · Full text
Classifying emerging knowledge sharing practices and some insights into antecedents to social networking: a case in insurance
Susan Grant · Journal of Knowledge Management · 2016 · 59 citations
Knowledge Sharing Practices, Social Media Adoption, Social Media Tools +17
The expanding role of intangible assets of the brand
Suraksha Gupta, Susan Grant, T.C. Melewar · Management Decision · 2008 · 49 citations
Customer Satisfaction, Digital Marketing, Brand Strategy +22
Using social power and influence to mobilise the supply chain into knowledge sharing: A case in insurance
Susan Grant, Tobias A. Preston · Information & Management · 2018 · 40 citations · Full text
Buyer Power, Knowledge Creation, Social Influence +17
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