Julia Kiely

The Culture of the British Police: Views of Police Officers

Julia Kiely, G-J Peek · Service Industries Journal · 2002 · 75 citations · Full text

Management, Public Administration, Quality Management +13

An exploration of managerial issues in call centres

Colin Armistead, Julia Kiely, Linda Hole et al. · Managing Service Quality · 2002 · 63 citations

Management, Operations Management, Organizational Behavior +11

Action Inquiry Strategies: Taking stock and moving forward

John H. M. Ellis, Julia Kiely · Journal of Applied Management Studies · 2000 · 63 citations

Management, Knowledge Management, Communities Of Practice +13

Violence faced by staff in a learning disability service

Julia Kiely, Howard Pankhurst · Disability and Rehabilitation · 1998 · 51 citations

Education, Special Education, Disability Management +13

Creating strategies for managing evolving customer service

Colin Armistead, Julia Kiely · Managing Service Quality · 2003 · 37 citations

Management, Leadership, Strategic Management +10