Concepedia

Henna M. Leino

HM

5

Publications

110

Citations

5

H-Index

2017

Active since

Affiliations

University of Turku(Current)

Henna M. Leino is an author at University of Turku specializing in nursing, customer satisfaction, and business.

Top concepts

NursingBusinessMarketingCustomer SatisfactionManagementPrimary CareFamily MedicineService ManagementHealth Services ResearchMedicine

Publications per year

2017–2023

5

Publications

5

Autonomy or Security? Core Value Trade-Offs and Spillovers in Servicescapes for Vulnerable Customers

Birgitta Sandberg, Leila Hurmerinta, Henna M. Leino et al. · Journal of Service Research · 2021 · 33 citations · Full text

Nursing, Customer Satisfaction, Vulnerable Customers +13

Secondary but significant: secondary customers’ existence, vulnerability and needs in care services

Henna M. Leino · Journal of Services Marketing · 2017 · 27 citations

Customer Experience, Customer Satisfaction, Family Medicine +20

Balancing service inclusion for primary and secondary customers experiencing vulnerabilities

Henna M. Leino, Leila Hurmerinta, Birgitta Sandberg · Journal of Services Marketing · 2021 · 25 citations · Full text

Customer Satisfaction, Family Medicine, Secure Service +20

Service system resilience under resource scarcity: from vulnerability to balanced centricity

Henna M. Leino, Raechel Johns · Journal of Services Marketing · 2023 · 15 citations · Full text

Engineering, Services Management, Organizational Behavior +20

Time-related aspects of commute well-being

Birgitta Sandberg, Leila Hurmerinta, Henna M. Leino et al. · Transportation Research Part F Traffic Psychology and Behaviour · 2023 · 10 citations · Full text

Rows per page

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