Concepedia

Gavin Eccles

GE

Statistics

Publications

7

Citations

273

H-Index

7

Active since

1995

Affiliations

University of Surrey(Current)

Gavin Eccles is an author at University of Surrey specializing in management, service quality, and hotel management.

Publications per year

1995–2004

7

Publications

7

Complaining customers, service recovery and continuous improvement

Gavin Eccles, Philip Durand · Managing Service Quality · 1998 · 86 citations

Management, Marketing, Continuous Improvement +16

Marketing, sustainable development and international tourism

Gavin Eccles · International Journal of Contemporary Hospitality Management · 1995 · 58 citations

Management, Marketing, Tourism Management +17

Perspectives on tourism development

Gavin Eccles, Jorge Costa · International Journal of Contemporary Hospitality Management · 1996 · 37 citations

Management, Tourism Management, Transportation Planning +17

Relating strategy, structure and performance

Richard Teare, Jorge Costa, Gavin Eccles · Journal of Workplace Learning · 1998 · 30 citations

Management, Hospitality Management, Strategy +13

Improving service quality in NHS Trust hospitals: lessons from the hotel sector

Terry Desombre, Gavin Eccles · International Journal of Health Care Quality Assurance · 1998 · 26 citations

Management, Health Care Management, Health Services Administration +17

1–5 of 7