Concepedia

Philip Durand

PD

Statistics

Publications

2

Citations

100

H-Index

2

Active since

1997

Affiliations

ING Direct(Current)

Philip Durand is an author at ING Direct specializing in service quality, services marketing, and management.

Publications per year

1997–1998

2

Publications

2

Complaining customers, service recovery and continuous improvement

Gavin Eccles, Philip Durand · Managing Service Quality · 1998 · 86 citations

Management, Marketing, Continuous Improvement +16

Improving service quality: lessons and practice from the hotel sector

Gavin Eccles, Philip Durand · Managing Service Quality · 1997 · 14 citations

Management, Hospitality Management, Quality Management +17

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