Concepedia

Zhehao Liang

ZL

5

Publications

344

Citations

5

H-Index

2020

Active since

Affiliations

Huazhong University of Science and Technology(Current)

Zhehao Liang is an author at Huazhong University of Science and Technology specializing in technology, consumer research, and marketing.

Top concepts

MarketingTechnologyEngineeringCommunicationUser ExperienceConsumer ResearchArtsEmotionAutonomyPolitics

Publications per year

2020–2024

5

Publications

5

AI-based self-service technology in public service delivery: User experience and influencing factors

Wenshan Guo, Xian Gao, Zhehao Liang · Government Information Quarterly · 2020 · 233 citations

Artificial Intelligence, Self-service Technology, Service Design +12

Responsive E-government in China: A way of gaining public support

Tao Chen, Zhehao Liang, Hongtao Yi et al. · Government Information Quarterly · 2023 · 43 citations

Public Policy, E-democracy, Responsive E-government +7

The negative effect of service robots’ affective human-likeness on consumer satisfaction in frontline service encounters

You Li, Zhehao Liang, Yawei Wang et al. · International Journal of Hospitality Management · 2023 · 32 citations

Customer Satisfaction, Engineering, Human Agent Interaction +13

An empirical investigation of users' switching intention to public service robots: From the perspective of PPM framework

Tao Chen, Siqi Li, Zhongping Zeng et al. · Government Information Quarterly · 2024 · 19 citations

Attracting more meaningful interactions: The impact of question and product types on comments on social media advertisings

You Li, Yaping Chang, Zhehao Liang · Journal of Business Research · 2022 · 17 citations

Social Media, Advertising, Social Media Advertisings +12

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