Concepedia

Jeff Baker

JB

27

Publications

1.5K

Citations

22

H-Index

1997

Active since

Affiliations

American University of Sharjah(Current)

Texas Tech University

Al Rayyan International University College

College of Business Administration

Emirates Academy of Hospitality Management

Jeff Baker is an author at American University of Sharjah specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingStrategic ManagementBusiness StrategyStrategyUser ExperienceConsumer ResearchCustomer SatisfactionInteractive Marketing

Publications per year

1997–2023

27

Publications

27

Determinants of writing positive and negative electronic word-of-mouth: Empirical evidence for two types of expectation confirmation

Ki-Chan Nam, Jeff Baker, Norita Ahmad et al. · Decision Support Systems · 2019 · 168 citations

Expectation Confirmation, Online Customer Behavior, Advertising +11

Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM)

Ki-Chan Nam, Jeff Baker, Norita Ahmad et al. · Information Systems Frontiers · 2018 · 137 citations

Trust Metric, Customer Satisfaction, Online Customer Behavior +13

An Empirical Comparison of Four Text Mining Methods

Sangno Lee, Jeff Baker, Jaeki Song et al. · 2010 · 121 citations

Engineering, Textual Data, Mining Methods +18

Conceptualizing the Dynamic Strategic Alignment Competency

Jeff Baker, Donald R. Jones, Qing Cao et al. · Journal of the Association for Information Systems · 2011 · 118 citations · Full text

Using Visual Representations of Data to Enhance Sensemaking in Data Exploration Tasks

Jeff Baker, Donald R. Jones, Jim Burkman · Journal of the Association for Information Systems · 2009 · 97 citations

Rows per page

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