Valeriya Shapoval

Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

Abraham Pizam, Valeriya Shapoval, Taylor Ellis · International Journal of Contemporary Hospitality Management · 2016 · 257 citations · Full text

Total Quality Management, Customer Satisfaction, Service Quality +15

Servicescape, positive affect, satisfaction and behavioral intentions: The moderating role of familiarity

Jeong‐Yeol Park, Robin M. Back, Diego Bufquin et al. · International Journal of Hospitality Management · 2018 · 147 citations

Customer Satisfaction, Social Identity, Behavioral Sciences +13

Extending tourism competitiveness to human development

Robertico Croes, Jorge Ridderstaat, Valeriya Shapoval · Annals of Tourism Research · 2019 · 111 citations

Marketing, Culture, Tourism Performance +4

The COVID-19 pandemic effects on the hospitality industry using social systems theory: A multi-country comparison

Valeriya Shapoval, Peder Hägglund, Abraham Pizam et al. · International Journal of Hospitality Management · 2020 · 82 citations · Full text

Global Health, Global Health Crisis, Social Impact +10

The relationship between career adaptability, hope, resilience, and life satisfaction for hospitality students in times of Covid-19

Manuel Rivera, Valeriya Shapoval, Marcos Medeiros · Journal of Hospitality Leisure Sport & Tourism Education · 2021 · 75 citations · Full text

Nursing, Quality Of Life, Life Satisfaction +8