Robin M. Back

Employee work status, mental health, substance use, and career turnover intentions: An examination of restaurant employees during COVID-19

Diego Bufquin, Jeong‐Yeol Park, Robin M. Back et al. · International Journal of Hospitality Management · 2020 · 197 citations · Full text

Work Attitude, Substance Abuse, Employee Attitude +13

Servicescape, positive affect, satisfaction and behavioral intentions: The moderating role of familiarity

Jeong‐Yeol Park, Robin M. Back, Diego Bufquin et al. · International Journal of Hospitality Management · 2018 · 147 citations

Customer Satisfaction, Social Identity, Behavioral Sciences +13

A comparison of Best-Worst Scaling and Likert Scale methods on peer-to-peer accommodation attributes

Cindy Yoonjoung Heo, Bona Kim, Kwangsoo Park et al. · Journal of Business Research · 2022 · 81 citations

Best-worst Scaling, Network Scale-up Method, Social Media +10

Effects of hotel website photographs and length of textual descriptions on viewers’ emotions and behavioral intentions

Diego Bufquin, Jeong‐Yeol Park, Robin M. Back et al. · International Journal of Hospitality Management · 2019 · 80 citations

Customer Satisfaction, Online Customer Behavior, User Experience +12

When do they become satiated? An examination of the relationships among winery tourists’ satisfaction, repeat visits and revisit intentions

Jeong‐Yeol Park, Diego Bufquin, Robin M. Back · Journal of Destination Marketing & Management · 2018 · 70 citations

Customer Satisfaction, Winery Tourists, Tourism Management +10