Margee Hume

The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts

Margee Hume, Gillian Sullivan Mort · Journal of Services Marketing · 2010 · 246 citations

Customer Experience, Customer Satisfaction, Core Service Quality +16

Compassion without action: Examining the young consumers consumption and attitude to sustainable consumption

Margee Hume · Journal of World Business · 2009 · 242 citations

Consumer Economics, Sustainable Consumption, Consumer Culture +9

Understanding service experience in non‐profit performing arts: Implications for operations and service management

Margee Hume, Gillian Sullivan Mort, Peter W. Liesch et al. · Journal of Operations Management · 2005 · 129 citations

Customer Satisfaction, Non‐profit Performing Arts, Art Management +21

Exploring repurchase intention in a performing arts context: who comes? and why do they come back?

Margee Hume, Gillian Sullivan Mort, Hume Winzar · International Journal of Nonprofit and Voluntary Sector Marketing · 2006 · 126 citations

Customer Satisfaction, Entertainment Marketing, Value Theory +26

Understanding core and peripheral service quality in customer repurchase of the performing arts

Margee Hume · Managing Service Quality · 2008 · 101 citations