7
Publications
228
Citations
7
H-Index
2001
Active since
Affiliations
Irina Selivanova is an author at State Public Scientific Technological Library of Siberian Branch of Russian Academy of Sciences specializing in business, management, and education.
Top concepts
BusinessManagementEducationMarketingService QualityCustomer SatisfactionEconomicsJournalismTechnologyProductivity
Publications per year
2001–2019
7
7
Customer satisfaction and retention in transition economies
L. Murgulets, Jan Eklöf, Igor Dukeov et al. · Total Quality Management · 2001 · 20 citations
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