1
Publications
20
Citations
1
H-Index
2001
Active since
Affiliations
L. Murgulets is an author at Stockholm School of Economics in Russia specializing in marketing strategy, marketing analytics, and economics.
Top concepts
BusinessEconomicsMarketingManagementService QualityConsumer ResearchCustomer RetentionMarketing StrategyMarketing AnalyticsCustomer Satisfaction
Publications per year
2001–2001
1
1
Customer satisfaction and retention in transition economies
L. Murgulets, Jan Eklöf, Igor Dukeov et al. · Total Quality Management · 2001 · 20 citations
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