Concepedia

Qiuping Yu

QY

8

Publications

341

Citations

8

H-Index

2016

Active since

Affiliations

Georgia Institute of Technology(Current)

University of Washington

Northwestern University

University of Pennsylvania

Georgetown University

Qiuping Yu is an author at Georgia Institute of Technology specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingConsumer ResearchConsumer Decision MakingCommunicationConsumer BehaviorConsumer UncertaintyCustomer SatisfactionLogistics

Publications per year

2016–2023

8

Publications

8

How Do Delay Announcements Shape Customer Behavior? An Empirical Study

Qiuping Yu, Gad Allon, Achal Bassamboo · Management Science · 2016 · 130 citations

Marketing Analytics, Customer Satisfaction, Consumer Uncertainty +17

Call to Duty: Just-in-Time Scheduling in a Restaurant Chain

Masoud Kamalahmadi, Qiuping Yu, Yong‐Pin Zhou · Management Science · 2021 · 44 citations

Engineering, Operations Research, Productivity +18

Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform

Qiuping Yu, Yiming Zhang, Yong‐Pin Zhou · Management Science · 2022 · 43 citations

Customer Satisfaction, Engineering, Virtual Queues +23

Managing Customer Expectations and Priorities in Service Systems

Qiuping Yu, Gad Allon, Achal Bassamboo et al. · Management Science · 2017 · 39 citations

Customer Satisfaction, Consumer Uncertainty, Consumer Research +19

The Reference Effect of Delay Announcements: A Field Experiment

Qiuping Yu, Gad Allon, Achal Bassamboo · Management Science · 2021 · 35 citations

Marketing Analytics, Consumer Uncertainty, Behavioral Decision Making +20

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