Concepedia

Yong‐Pin Zhou

YZ

26

Publications

1.1K

Citations

18

H-Index

1999

Active since

Affiliations

University of Washington(Current)

Beijing University of Posts and Telecommunications

Georgia Institute of Technology

University of Pennsylvania

University of California, Berkeley

Yong‐Pin Zhou is an author at University of Washington specializing in business, operations research, and management.

Top concepts

BusinessOperations ResearchEngineeringManagementMarketingSystems EngineeringComputer ScienceLogisticsCustomer SatisfactionQuantitative Management

Publications per year

1999–2023

26

Publications

26

Impact of Supply Chain Transparency on Sustainability under NGO Scrutiny

Shi Chen, Qinqin Zhang, Yong‐Pin Zhou · Production and Operations Management · 2018 · 162 citations

Consumer Uncertainty, Supply Chain Sustainability, Sustainable Development +23

Managing Learning and Turnover in Employee Staffing

Noah Gans, Yong‐Pin Zhou · Operations Research · 2002 · 121 citations

Operations Research, Learning Organization, Workforce Development +13

A Call-Routing Problem with Service-Level Constraints

Noah Gans, Yong‐Pin Zhou · Operations Research · 2003 · 110 citations

Mathematical Programming, Call-routing Problem, Engineering +20

Call-Routing Schemes for Call-Center Outsourcing

Noah Gans, Yong‐Pin Zhou · Manufacturing & Service Operations Management · 2007 · 84 citations

Engineering, Service Assurance, Quality-of-service +17

Impact of Queue Configuration on Service Time: Evidence from a Supermarket

Jingqi Wang, Yong‐Pin Zhou · Management Science · 2017 · 77 citations

Customer Satisfaction, Engineering, Queue Length +20

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