Mornay Roberts-Lombard

Author

University of Johannesburg ORCID

Also Known As

M Roberts-Lombard, M. Roberts-Lombard, Mornay Roberts-Lombard

143

Publications

1.8K

Citations

H-Index

163

Concepts

All Affiliations

University of Johannesburg Høyskolen Kristiania University of Pretoria

About

Mornay Roberts-Lombard is an author at University of Johannesburg specializing in business, marketing, and management.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	24	44	1.5K
2	Education	3	3	113
3	Engineering	3	3	108
4	Health Sciences	2	2	50
5	Arts	1	1	42

Mornay Roberts-Lombard

Publications

1.6K

Citations

H-Index

Page 1

	Year	Citations
Application of the Technology Acceptance Model and the Technology–Organisation–Environment Model to examine social media marketing use in the South African tourism industry Rosemary Matikiti, Mercy Mpinganjira, Mornay Roberts-Lombard South African journal of information management Tourism ManagementTourism SupplyInnovation AdoptionDigital MarketingTechnology Adoption	2018	134
Customer satisfaction, trust and commitment as predictors of customer loyalty within an optometric practice environment T. Van Vuuren, Mornay Roberts-Lombard, Estelle van Tonder Southern African Business Review Total Quality ManagementCustomer SatisfactionCustomer ExperienceService QualityService Research	2012	104
Modelling green customer loyalty and positive word of mouth Paul Blaise Issock Issock, Mercy Mpinganjira, Mornay Roberts-Lombard International Journal of Emerging Markets Marketing AnalyticsCustomer SatisfactionGreen MarketingGreen Customer SatisfactionInteractive Marketing	2019	74
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships Mercy Mpinganjira, Mornay Roberts-Lombard, Göran Svensson Journal of Business and Industrial Marketing Customer SatisfactionClient-supplier RelationshipsEducationEconomic SatisfactionOrganizational Behavior	2017	73
Drivers of consumer attention to mandatory energy-efficiency labels affixed to home appliances: An emerging market perspective Paul Blaise Issock Issock, Mercy Mpinganjira, Mornay Roberts-Lombard Journal of Cleaner Production Energy ConsumptionEconomicsConsumer AttentionMandatory Energy-efficiency LabelsEnergy Efficiency	2018	60
Internal marketing, service quality and perceived customer satisfaction Leigh de Bruin, Mornay Roberts-Lombard, Christine De Meyer-Heydenrych Journal of Islamic marketing Total Quality ManagementCustomer SatisfactionCustomer ExperienceService QualityService Research	2020	60
The importance of customer trust for social marketing interventions: a case of energy-efficiency consumption Paul Blaise Issock Issock, Mornay Roberts-Lombard, Mercy Mpinganjira Journal of Social Marketing Customer SatisfactionDigital MarketingConsumer StudySocial MarketingConsumer Research	2020	55
Perceived Access to Finance, Entrepreneurial Self-Efficacy, Attitude Toward Entrepreneurship, Entrepreneurial Ability, and Entrepreneurial Intentions: A Botswana Youth Perspective Tendai Douglas Svotwa, Olumide Jaiyeoba, Mornay Roberts-Lombard, SAGE Open Entrepreneurial InnovationEconomicsEntrepreneurial PhenomenonPerceived AccessDevelopment Economics	2022	54
Impact of level of education and experience on profitability of small grocery shops in South Africa Norman Chiliya, Mornay Roberts-Lombard The International Journal of Business & Management EconomicsFood MarketingEconomic DevelopmentSouth AfricaBusiness	2012	51
Employees as customers - An internal marketing study of the Avis car rental group in South Africa Mornay Roberts-Lombard AFRICAN JOURNAL OF BUSINESS MANAGEMENT Customer ExperienceCustomer SatisfactionOrganizational CharacteristicInternal MarketConsumer Research	2010	48

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