Concepedia

Michael J. Maggard

MJ

9

Publications

355

Citations

9

H-Index

1973

Active since

Affiliations

Northeastern University(Current)

Boston University

The University of Texas at Austin

Bentley University

University of Illinois Urbana-Champaign

Michael J. Maggard is an author at Northeastern University specializing in business, management, and operations research.

Top concepts

BusinessManagementOperations ResearchLogisticsMarketingSystems EngineeringEngineeringSupply ChainQueuing TheoryCustomer Satisfaction

Publications per year

1973–1999

9

Publications

9

An analysis of customer satisfaction with waiting times in a two‐stage service process

Mark M. Davis, Michael J. Maggard · Journal of Operations Management · 1990 · 114 citations

Customer Satisfaction, Services Management, Psm Performance +18

A Conceptual Model of Self‐service

Shlomo Globerson, Michael J. Maggard · International Journal of Operations & Production Management · 1991 · 64 citations

Self-management, Services Management, Service Industry +16

The change in quality practices in logistics: 1995 versus 1991

Robert Millen, Michael J. Maggard · Total Quality Management · 1997 · 39 citations

Total Quality Management, Customer Satisfaction, Large Us Firms +15

Quality in logistics: a comparison of practices between Australian and North American/European firms

Amrik S. Sohal, Robert Millen, Michael J. Maggard et al. · International Journal of Physical Distribution & Logistics Management · 1999 · 38 citations

Total Quality Management, Customer Satisfaction, Transport Logistic +18

Parallel-Channel, Dual-Resource Constrained Queueing Systems with Heterogeneous Resources

Gary L. Hogg, Michael J. Maggard, D. T. Phillips · A I I E Transactions · 1977 · 30 citations

Engineering, Dynamic Resource Allocation, Own Queue +19

Rows per page

1–5 of 9