Concepedia
Statistics
Publications
22
Citations
1.7K
H-Index
18
Active since
1988
Affiliations
Bentley University(Current)
Boston University
Boston College
The University of Texas at Tyler
Northeastern University
Mark M. Davis is an author at Bentley University specializing in service operations, management, and operations management.
Publications per year
1988–2019
How disconfirmation, perception and actual waiting times impact customer satisfaction
Mark M. Davis, Janelle Heineke · International Journal of Service Industry Management · 1998 · 225 citations
Business, Marketing, Operations Management +17
A Framework for Relating Waiting Time and CustomerSatisfaction in a Service Operation
Mark M. Davis, Thomas E. Vollmann · Journal of Services Marketing · 1990 · 223 citations
Management, Marketing, Operations Management +17
Strength and stiffness of concrete with recycled concrete aggregates
Michael J. McGinnis, Mark M. Davis, Andrés de la Rosa et al. · Construction and Building Materials · 2017 · 161 citations
Architecture, Civil Engineering, Building Materials +11
Aligning products with supply chain processes and strategy
Euthemia Stavrulaki, Mark M. Davis · The International Journal of Logistics Management · 2010 · 152 citations
Management, Strategy, Supply Chain Management +10
The emergence of service operations management as an academic discipline
Janelle Heineke, Mark M. Davis · Journal of Operations Management · 2006 · 151 citations
Business, Business Economics, Operations Management +8
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